Information About Returns
Nothing is more important than the needs of our customers. Our commitment to putting our customers first is the primary influence in our return policy.
We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us.

At the Time of Delivery
It is essential that you check your delivery is complete when receiving your order. Butcher Online cannot honour shortage claims if you have signed to confirm your order was complete at the time of delivery.
We will use this information to ensure you are credited for any items you did not receive.

After the Delivery
To ensure food safety guidelines and to maintain our high standards of customer service refrigerate immediately. Once a delivery has been completed we cannot accept returns under the following circumstances as explained below:

Produce and Perishables – It is essential that you thoroughly inspect all produce, dairy, fresh meat, and poultry products at the time of delivery. Due to the nature of these products, our commitment to product integrity and food safety, we are unable to accept the return of any product delivered to you. If we do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a voucher to the value of the goods that have fallen short of your expectations.

Contacting the Team
Complaints in respect of service will be reviewed by our customer services department and we promise to respond to you within 24 hours whenever possible.
Complaints in respect of the quality of the goods you receive will be forwarded to our Development Team for review and we promise whenever possible to respond to you with 24 hours.

Privacy Policy

This privacy policy sets out how Butchers online uses and protects any information that you give Butchers Online when you use this website.

Butchers Online are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

• Name
• Contact information including email address, telephone
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers